Why do you need my bank information?

We need your details to help you organise and manage your accounts. We use this information to establish a secure connection with your bank or service provider. This enables Pocketbook to download your transactional information securely and automatically, keeping you on track in real-time. 

Why do you need my bank login information?

We need your details to help you organise and manage your accounts. We use this information to establish a secure connection with your bank or service provider. This enables Pocketbook to download your transactional information securely and automatically, keeping you on track in real-time.

Can Pocketbook transfer money?

No. Pocketbook only has view access to your accounts, we cannot transfer any money between your own accounts or to an external account. 

How do you protect and store my bank login information?

Your personal information is entered through Secure Socket Layer (SSL), which creates an encrypted connection between your browser and our servers. This information is kept encrypted at all times. Your bank login credentials are stored securely using multi-layered hardware and software encryption. We only store the information needed to save you the trouble of updating, syncing or uploading financial information manually.

Am I at greater risk of someone stealing my identity by using your service?

No, as we don’t require you to provide any personally identifiable information to create an account, only your email. At no time do we ask you for information that would be required for a hacker to steal your identity, such as your full name, account or card numbers, or your physical address.

Can Pocketbook employees view my details?

Similar to how your bank accounts are held at your respective banks, your bank account and credit card numbers are stored securely. Your information may be seen by technical personnel where requested by you in accordance with specified procedures to operate, develop and improve our service to you.

If you have any questions or concerns – please get in touch with us at hello@getpocketbook.com and we’ll be happy to help.

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