You have forgotten your password.

This is an answer for the Pocketbook web version. Switch to the mobile app answer.

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You can reset your password via the forgot password feature in the Sign-in screen. 

Find the Forgot Password? link on the Sign-in page, you will be prompted for your email. An email will be sent to you with a link to reset your password.

Note: If you have tried to log in a number of times with an incorrect password, your account may be locked. Please reset your password and you'll be unlocked.

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